Best Rate Guarantee

at Palazzo.com

We guarantee that you will always get the best rate available anywhere when you book a suite at Palazzo.com. If you find a better rate, we will match it in accordance with our Best Rate Guarantee.

When you book a suite at Palazzo.com:

  • We are 100% sure we will always give you a better rate than you will find anywhere else
  • We are 100% sure you will never lose your reservation*
  • You will always have priority access to our best rates and exclusive offers

Plus, we guarantee:

  • Access to the best selection of suites and offers
  • Access to the best service, located on-property
  • Access to Grazie
  • Free cancellations and modifications to existing reservations up to 72 hours prior to arrival*

If you have any questions or want to change your reservation, you are welcome to call our expert resort services team, right here in Las Vegas, at The Palazzo.

Please see below for more details on our Best Rate Guarantee.

*Lost Reservation Guarantee: In the unlikely event that a reservation you booked through Palazzo.com is lost, we guarantee that we will always honor your booking when you present a printed copy of your reservation confirmation showing the reservation date and reservation ID along with proof of valid payment, such as a bank account or credit card statement.  Does not apply to cancelled reservations, subject to availability.  Applicable only to reservations made online at Palazzo.com.

*At least 72 hours prior to arrival for cancellations
**Included in Resort Fee

BEST RATE GUARANTEE

Book directly on our website and know with confidence that our rates are the best available online. ​ In the unlikely event that you book online with us and find a better rate elsewhere online, through the same dates, within 24 hours of booking, let us know and we will:

  • Honor the lower rate
  • Upgrade your room to the next level, free of charge



FAQ's

What information do I need to submit a claim?

  • The information related to the stay (arrival date, departure date, number of guests)
  • The competing room provider and rate
  • Confirmation number
  • www.palazzo.com rate
  • Your contact information (name, email and phone number).

Do I need to make a reservation in order to submit a claim?

Yes, a reservation through www.Palazzo.com is required.

Do I need to submit a screen shot of the external site?

Yes. Submit with the required information listed above.

How do I submit a claim?

All claims can be submitted via email to our reservations team at reservations@sands.com

How long until I hear back from Palazzo regarding my claim?

You will hear back from Palazzo within 24 hours.

How will I know when my claim is validated?

A Palazzo Representative will contact you. If the submitted claim is successful, you will be notified of your upgraded room type and revised Best Rate Guarantee rate.

What if I can book a particular suite type through a competing suite provider, but not through Palazzo?

Claims are only valid for room types that are bookable via www.palazzo.com.

MAKE A CLAIM

Step 1:

Find a lower, published, available rate for the same Palazzo room type and dates within 24 hours of making a reservation on Palazzo.com.

Step 2:

Please send an email to reservations@sands.com with the following information:

  • The information related to the stay (arrival date, departure date, number of guests)
  • The competing room provider and rate
  • Confirmation number
  • www.palazzo.com rate
  • Your contact information (name, email and phone number).

Step 3:

A Palazzo Representative will evaluate your claim to ensure it meets our Property Terms and Conditions.

Step 4:

Within 24 hours, a Palazzo Representative will contact you with the status of your claim. Should your claim be valid, we will update your current reservation to match the lower third-party room rate AND upgrade you to the next available room level.

TERMS AND CONDITIONS

Download the Palazzo Best Rate Guarantee Terms & Conditions.

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